Customer service delivery is a crucial component of success in new business growth. Using interactive activities and research, this session will help business owners more thoughtfully develop and deploy an impactful customer service plan and provide insight on ways to deal with service failures.
Developed content is part of larger research authored by Dr. Nakeisha Lewis, associate professor at the University of St. Thomas.
Associate Professor of Operations and Supply Chain Management, University of St. Thomas
A professor by day and budding entrepreneur other times. Passionate about data, statistical analysis, and operational process improvement which is turning into a budding side-hustle business. Ready to take it to the next level!
Friday March 13, 2020 1:15pm - 2:00pm CDT
Room L213
